FAQ
1. Are the meals fresh or frozen?
All our meals are freshly prepared on the same day of delivery.
We never freeze our dishes.
2. How long can I keep the meals?
Our meals stay fresh:
✅ 3–4 days refrigerated (1–4°C)
We recommend consuming within 72 hours for best quality.
3. How should I heat the meals?
Microwave: 2–3 minutes
Oven: 10 minutes at 160°C
(All containers are microwave-safe.)
4. What are your delivery days?
We deliver in Antwerp on:
✅ Monday – Tuesday – Wednesday – Thursday – Friday – Saturday – Sunday
5. What time do you deliver?
Deliveries usually take place between:
✅ 14:00–21:00
You will receive a message when your order is on the way.
6. How do I place an order?
Simply order through our website:
✅ zainmeals.be
Choose your meals → Add to cart → Checkout.
7. Do you offer vegetarian options?
Yes! We offer several vegetarian dishes such as:
✅ Mujadara
✅ Fattoush
✅ Tabbouleh
✅ Lentil & bulgur meals
…and more.
8. Do you offer dairy-free or gluten-free meals?
Some meals are naturally gluten-free or dairy-free.
Please check each meal description.
9. How much is the delivery fee?
Delivery in Antwerp:
✅ €3.99
Free delivery above €25.
10. Can I choose my delivery day?
Yes — during checkout, you can select your preferred delivery day and time.
11. What payment methods are available?
We accept:
✅ Bancontact
✅ Credit Card
✅ Apple Pay
✅ Google Pay
✅ PayPal
12. Do you offer subscriptions?
Subscriptions are coming soon.
You will be able to choose:
✅ 3 meals per week
✅ 5 meals per week
✅ 7 meals per week
13. How do I contact support?
You can reach us anytime through:
✅ WhatsApp chat on the website
✅ Email: contact@zainmeals.be